How do you ship within the United States?
We ship via UPS Ground or USPS. Shipping is calculated at checkout based on your order total, weight of the package and destination. We also offer UPS 2nd-Day Express shipping. Express shipping is for a fee, and is calculated at checkout.
Do you ship to Canada?
Yes, we ship USPS Priority Mail with a tracking number. The rate is calculated at checkout, however, there is no insurance so shipping is at the customer's risk. UPS Standard and UPS Next Day Air Saver are also available upon request. Both UPS shipping methods are fully insured and both provide a tracking number. Please note, shipments to Canada may incur customs duties, taxes and/or brokerage fees which are the sole responsibility of the customer. If you have additional questions or would like to place an order directly with us, please email us or call +1-212-995-9300 ext. 201.
Do you ship outside of the USA and Canada?
We ship to Mexico, the UK, Australia and the European Union countries. To place an international order, please email us or call +1-212-995-9300 x 201. We will need your ship to address, your credit card number and expiration date and a description of the jewelry you wish to purchase. At this time, only international orders from Canada can be placed online. Orders to Mexico, the UK, Australia and the European Union can be shipped First-Class Mail or Priority Mail. Estimated delivery time is 6-10 business days. International orders may incur additional duties, taxes, and/or brokerage fees for which the customer is responsible.
Do you ship to PO Boxes?
Unfortunately, we cannot ship to PO Boxes.
Are your shipments insured?
All orders are insured with both with USPS and UPS. Individual orders can only be insured up to $2,500. A separate order would be created in the event it exceeds $2,500.
When will my order be shipped?
Orders will be shipped within 1-3 business days. If we are out of stock on a particular item, we will contact you the next business day to give you an estimated ship date and an option to cancel your order and refund your credit card for the full amount.