FAQ


Where in the USA is your jewelry designed and made?

All of our jewelry is created in our studios in New York.

How do I find my nearest retailer? 


We are happy to provide you with a list of your nearest Laurel Elliott dvb new york retailers. Please email us your nearest metropolitan city and state, or call 212-995-9300 x 201 for information.

How should I care for my sterling silver jewelry? 
We recommend polishing your sterling silver jewelry with a dry silver polishing cloth available at most grocery or hardware stores. Storing your silver in the jewelry bag in which it came will help prevent tarnishing.

What is antiquing?   
Most of our jewelry is "antiqued" with a patina during manufacturing to enhance the legibility of the inscription. The piece of jewelry is submerged in liver of sulfur to create the darkened color, and then polished so that the antiquing remains only within the inscription. We incorporate this process to replicate original antique jewelry, which naturally forms this darkened color over the centuries. 

Will sterling silver jewelry tarnish? 
Sterling silver will retain its luster for years and frequent wearing of your jewelry will help prevent tarnishing. It will tarnish when it is exposed to certain chemicals found in makeup and perfume, salt air and sulfur. We do not recommend polishing with silver polish as this may remove the antiquing. 

How do you ship within the United States?

 
We ship via UPS Ground or USPS and shipping is free within the United States for orders $100.00 and above. Orders under $100, shipping is calculated at checkout based on your order total, weight of the package and destination. We also offer UPS 2nd-Day Express shipping. Express shipping is for a fee, and is calculated at checkout.

Do you ship to Canada?
Yes, we ship USPS Priority Mail with a tracking number. The rate is calculated at checkout, however, there is no insurance so shipping is at the customer's risk. UPS Standard and UPS Next Day Air Saver are also available upon request. Both UPS shipping methods are fully insured and both provide a tracking number. Please note, shipments to Canada may incur customs duties, taxes and/or brokerage fees which are the sole responsibility of the customer. If you have additional questions or would like to place an order directly with us, please email us or call +1-212-995-9300 ext. 201. 

Do you ship outside of the USA and Canada?
We ship to Mexico, the UK, Australia and the European Union countries. To place an international order, please email us or call +1-212-995-9300 x 201. We will need your ship to address, your credit card number and expiration date and a description of the jewelry you wish to purchase. At this time, only international orders from Canada can be placed online. Orders to Mexico, the UK, Australia and the European Union can be shipped First-Class Mail or Priority Mail. Estimated delivery time is 6-10 business days. International orders may incur additional duties, taxes, and/or brokerage fees for which the customer is responsible.

Do you ship to PO Boxes?  
Unfortunately, we cannot ship to PO Boxes.

When will my order be shipped?  
Orders will be shipped within 3 business days. If we are out of stock on a particular item, we will contact you the next business day to give you an estimated ship date and an option to cancel your order and refund your credit card for the full amount.   

What forms of payment do you accept?  
Visa, MasterCard, and American Express are all accepted forms of payment.

Does LaurelElliott.com charge sales tax?
Items shipped to states outside of New York are not charged sales tax. We are required by law to charge state and local taxes for orders shipped within New York State.

Are items returnable?  


Yes! Returns for sterling silver and special orders in 14K gold are accepted within 14 days with proof of purchase from www.laurelelliott.com. The items must be unworn and in the condition in which they were shipped, including jewelry packaging. Please email us or call 212-995-9300 x 201 to receive a return authorization number and return shipping address. Custom orders are not returnable. If your item was purchased through another retailer, website or catalog, please contact that retailer directly for return policies.

How do I place an order for 14K gold?  
Please find information on special orders for 14K gold here.    

What is a special order?
Special orders are: 
1) Sterling Silver rings in half sizes.
2) 14K gold rings in whole sizes.
3) Three of our 14K gold Mobius necklaces (My Sister My Friend Through Thick and Thin, To Thine Own Self Be True & Bashert).
4) Four of our 14K gold Mobius bracelets (St. Patrick's Prayer, St. Francis' Prayer, What Lies Within & Lord's Prayer KJV).
Special orders must be placed with us directly by telephone or email. Delivery is 3-4 weeks. A 50 % deposit is required. Payment is due in full before shipping. The return policy is within two weeks of receipt of shipment.

What is a custom order?
Custom orders are:
1) 14K gold rings in half sizes.
2) 14K gold jewelry excluding 14K rings in whole sizes, the four Mobius bracelets and three Mobius necklaces available as special orders listed above.
Custom orders require a 50% deposit. Payment is due in full before shipment and custom orders are not eligible for returns or exchanges. Please email us or call 212-995-9300 x 201 for more information.

How do I find my ring size?
It is important to determine your ring size accurately before placing an order, as many of our rings cannot be resized. 

If you are uncertain of your size, have a jeweler measure your finger or take a ring you know is comfortable to the jeweler to have its size measured. Wider rings should be ordered a ½ size larger than normal. A chart equating ring measurements to US ring sizes, as well as a downloadable paper sizing gauge, is available here.

I just received my ring purchase, but it doesn’t fit.  Can I get my ring sized by a jeweler?
We do not recommend resizing rings with inscriptions as it may damage the inscription.  If you purchased your ring online and it is unworn, we will be happy to exchange it for another available size within two weeks of receipt.

Available ring sizes?  
Our rings are sized in US whole sizes and can be ordered on the website using the shopping cart.

Can I order sterling silver rings in half sizes?  
Rings can be ordered in half sizes by telephone or email but not through the website. These rings are subject to a 20% re-stocking charge should they be returned. 

Why are inscriptions misspelled?  
Mediaeval spelling and grammar were inconsistent.  These charming inconsistencies are faithfully reproduced on the historic jewelry in the collection.  

Do you offer gift wrapping?  
Each of our pieces comes with a velvet jewelry bag and a story card about the jewelry. Unfortunately, we do not offer additional gift wrapping.

Can I include a personalized gift message with my purchase?  
Yes! You can add a gift message on the “Shopping Cart” page under “Special Instructions or Personalized Gift Message”.